Standard delivery across India takes 4 - 5 business days from the date your order is shipped.

Once your order leaves our facility, you'll receive a tracking link via email/SMS so you can follow its journey.

First, check the tracking link, our delivery partner sent you via email/SMS.

If the tracking shows it's been delivered but you haven't received it, check with your building security or neighbors sometimes couriers leave packages with them.

If it's been more than 7-8 days past the expected delivery date and you still can't locate it, email us at care@ningen.com with your order number. We'll investigate and resolve it.

Only if your order hasn't been shipped yet.

Email us immediately at care@ningen.com with your order number and the new address. If it's already in transit, we won't be able to change it

Yes! COD is available on all Orders

In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels, and barcodes intact. or

You can get in touch with us by phone call and email.
Email Us: care@ningen.com
Call Us: +91 -11-45854585

Ningen ships within India, so you shouldn't encounter customs fees for domestic orders.

If you're ordering internationally, customs fees are determined by your country's import regulations and must be paid by you. We can't predict or cover these charges.

Yes, but only if your order hasn't been shipped yet.

Email us immediately at care@ningen.com with your order number. If it's still being processed, we'll cancel it and issue a full refund.

If it's already shipped, you'll need to wait until it arrives and then initiate a return.

Yes. If you're received defective or damaged product then you can return it within 7 days of delivery.

The product must be unopened and in its original condition. Once we receive and verify the return, we'll process your refund within 4-5 business days.

For hygiene reasons, we cannot accept returns on opened skincare products unless the item is defective or damaged.

We're sorry that happened. Email us immediately at care@ningen.com
with:

• Your order number
• Photos of the damaged product or packaging
• A description of what's missing (if applicable)

We'll sort it out right away either by sending a replacement or issuing a refund.

Check your whatsapp sms or email spam/junk folder first - sometimes emails end up there.

If you still can't find it after 24-48 hours of placing your order, email us at care@ningen.com with your order number. We'll resend it.

Unfortunately, no. Once an order is placed, we start processing it immediately.

If you need to make changes, your best option is to cancel the order (if it hasn't shipped yet) and place a new one.

Most of our products are vegan, but not all.

Each product page lists the full ingredient list, so you'll know exactly what's inside. If a non-vegan ingredient is used, we'll be transparent about it.

Most of our products are safe to use during pregnancy and breast feeding, but we always recommend consulting your doctor first - especially if the product contains active ingredients like retinol or acids.

Your doctor knows your medical history and can give you the best advice.

Yes. Every Ningen product is dermatologically tested for safety and skin tolerance.

No. We do not test on animals, and we never will.

Yes, our products are formulated to be gentle enough for most skin types, including sensitive skin.

That said, if you have very reactive skin or known allergies, we recommend doing a patch test before using any new product.

It means plant-based ingredients (phyto) combined with scientifically proven active compounds (cosmeceutical).

In simple terms: natural ingredients that actually work, formulated at effective percentages - not just botanical fluff.

No. We don't use parabens or sulfates because better, gentler alternatives exist.

Absolutely. You don't need to use a full Ningen routine. Mix and match with whatever works for your skin. We're here to support your routine, not dictate it.

Circadian science is the understanding that your skin doesn't function the same way all day long it has its own internal clock.

During the day, your skin is in defense mode. It focuses on protecting itself from UV rays, pollution, oxidative stress, and environmental damage. Blood flow to the skin decreases, and your skin produces more sebum to create a protective barrier.

At night, everything shifts. Your skin enters repair and regeneration mode. Cell turnover accelerates, collagen production increases, and your skin works to heal the damage from the day. This is when actives like retinol, peptides, and restorative ingredients work most effectively.

It depends on the
product and your skin concern. 

•  Hydration: You'll notice softer, more hydrated skin
  within 1-2 weeks.
• Pigmentation, fine lines, acne: These take longer usually 4-8 weeks of consistent use.

Skin doesn't transform overnight. Real results take time and consistency

Yes, most of our products layer well together.

If you're using multiple actives (like retinol + acids), introduce them slowly and see how your skin responds. When in doubt, start with one product at a time.

Store them in a cool, dry place away from direct sunlight.

Bathroom humidity and heat can degrade active ingredients over time, so if possible, keep them in a drawer or cabinet.

Unopened products have a shelf life of Three Years.

Once opened, we recommend using them within 1-2 months for best results. Check the product packaging for more details.

Ningen is the Japanese word for "human being."

We chose it because we believe skincare should feel human not clinical, not transactional. We see you as a person with real skin living a real life, not just a problem to solve.

Our products are formulated and manufactured in India in pharmaceutical grade facilities operated by Arbro Pharmaceuticals, a company with over 40 years of experience in medicine manufacturing and quality control.

We apply the same rigorous standards to skincare that we apply to pharmaceuticals.

We're a pharma-backed brand built on 40 years of formulation science.

That means: dermatologically tested products, pharmaceutical-grade manufacturing, and formulations developed by PhD scientists without the clinical coldness or marketing hype.

We focus on plant-based actives that work at effective percentages. No filler. No fluff.
Just honest, intelligent skincare.

Ningen means "human being."

So the real question is: are you human?

If yes, Ningen is for you.

We don't segment by skin type, age, or concern. We see you as a person with real skin that changes, real routines that get messy and real life that doesn't pause for a 12-step ritual.

Our products are formulated for Indian skin and climate. But they're built for anyone who wants skincare that's honest, effective, and treats them like an intelligent human not a walking insecurity.

That's it. That's who we're for.

Our products are formulated for Indian skin, Indian humidity, and Indian
lifestyles.

Yes, We're located at most of locations in India. you can discover your nearest store with our store locator for a delightful shopping experience!
Find addresses, contact info, and meet our friendly beauty advisors. Get easy directions and check store timings for a convenient visit.

https://ningen.com/a/store-locator/list

You can buy Ningen products from our official website at Ningen.com, or through authorized partners including Nykaa, Amazon India, Flipkart, Myntra, Bigbasket, and Tata 1mg.

All of these are authorized Ningen partners, so you're guaranteed authentic products.

Yes! We're always looking for retail partners who share our values.

Email us at care@ningen.com with details about your store, and we'll get back to you.

Yes. For bulk orders or wholesale inquiries, email us at care@ningen.com with details about your requirements.

Because we're not trying to be a drugstore brand or a luxury brand.

We price based on what it actually costs to formulate well, test properly, and manufacture in pharmaceutical-grade facilities without the markup from celebrity endorsements or fancy retail placement.

You're paying for the product. Not the hype.

No problem. Reach out to us:

Email Us: care@ningen.com

Call Us: +91 -11-45854585

Instagram: @Ningenindia

We're here to help and will get back to you within 24-48 hours